Last updated: September 2026
We want you and your rabbit to be happy with the Bunvora Bunny Station. If something is not right, here is how returns and refunds work.
Return window
You may request a return within 30 days of receiving your order. The item must be unused or in the condition you received it, and returned in its original packaging where possible.
How to start a return
Email info@bunvorashop.com with your order number and a short description of the issue. Photos help us resolve problems faster. We will reply with return instructions.
Items sent back without first requesting a return cannot be accepted.
Damaged, defective or wrong items
Please inspect your order on arrival and contact us right away if the item is damaged, defective, or not what you ordered. We will put it right at no cost to you.
Refunds
Once your return is received and inspected, we will let you know whether the refund was approved. Approved refunds are issued to your original payment method, typically within 10 business days. Depending on your bank or card issuer it may take longer to appear on your statement.
Return shipping
Return shipping is covered by us for damaged, defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs.
Non-returnable items
Used disposable litter liners and other consumables that have been opened cannot be returned for hygiene reasons.
Exchanges
The fastest way to get a replacement is to return the item you have and place a new order once the return is approved.
Orders placed on Amazon
Orders placed through our Amazon listing are returned and refunded under Amazon’s own return policy, through your Amazon order page.